Return and Exchanges Policy
Wig Galaxy Returns and Exchange Policy
At Wig Galaxy customer satisfaction is our top priority. If for any reason you are unhappy with your purchase, we will gladly refund the item.
Items must be sent back within 14 business days of receipt in NEW condition. You will be responsible for the postage to return it and after it is inspected we will issue a refund minus the restocking fee.
All the items we sell are in new and unworn condition. Every item returned is carefully received, examined, and shipped back to our vendors with significant time and costs involved along with a restocking fee charged to us. Therefore, to maintain our standard of excellent prices and services we charge a restocking fee for the following situations.
Returns and Exchanges: First synthetic exchanges are free. Additional synthetic hair exchanges are charged a standard 15% restocking fee. First human hair exchanges are charged a 10% restocking fee, increasing to the standard 15% for all additional exchanges. Synthetic hair returns are charged a standard 15% fee. Human hair returns are charged a standard 20% restocking fee.
All returned or exchanged items must meet the conditions below in order to be accepted.
- The hair or structure is not damaged, altered or cut.
- The tags are attached, cardboard supports, and the net (if any) are present and undamaged.
- No perfume, cigarette, or other odors are present.
- The retail box does not have creases, splits or damage of any kind.
- The logo tissue paper is not torn, soiled or excessively crinkled.
If a product is returned to us and has signs of use (does not meet the conditions guidelines) the product will be returned back to you.
- The item(s) will be carefully inspected upon return by Quality Control. If it was by our fault that you were sent the incorrect product, defective, or a product that is not accurately depicted on the product page, a restocking fee will not be charged. After the item has arrived back to us please allow 1-2 business days for inspecting and refund to be sent.
- Costume wigs, costume accessories, wig accessories, clearance sale items and price matched items are FINAL SALE.
- Promotional items of the product being returned must also be sent back; otherwise retail value will be charged.
- If your purchase was part of a bundle and the bundle products (all items except wig/hairpiece/extensions) are not returned with the wig/hairpiece/extensions, Wig Galaxy will assume you have chosen to keep the bundle products and will withhold retail value of the items.